Privacy Policy
Last updated: September 24, 2024
1. Introduction
OpenUtilityPlatform ("we," "us," or "our") is dedicated to maintaining the confidentiality of your personal data. This Privacy Policy outlines the manner in which we collect, utilize, disclose, and protect your information when you navigate our website openutilityplatform.xyz or when you opt for our yacht chartering services.
By electing to use our services, you are giving your assent to the data handling procedures described in this document. This document is crafted to be in compliance with the data protection legislations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy laws in Canada.
2. Information We Collect
2.1 Personal Information
Personal data is collected when you willingly submit it to us in scenarios including:
- Reserving a spot for yacht chartering
- Reaching out to us via our online platform or over the phone
- Enrolling in our newsletter
- Completing forms on our site
- Taking part in surveys or offers
The type of data collected may comprise:
- Names and means of contact (such as email, contact number, and physical address)
- Financial information (safely processed via external payment service providers)
- Preferences and stipulations related to yacht chartering
- Details of an alternative person to contact in case of emergencies
- Information on dietary preferences or health conditions (if relayed to us)
2.2 Information Collected Automatically
Our website gathers certain details automatically about your device and how you interact with our site:
- Geographical location and IP details
- Type and version of web browser
- Webpages viewed and duration of visit
- Source websites
- Details of the device (model, display resolution, etc.)
2.3 Use of Cookies and Other Tracking Mechanisms
Cookies and similar technologies are utilized on our website to improve your user experience. By deploying these tools, we're able to:
- Keep track of your personal settings
- Examine site usage and functionality
- Deliver content that is tailored to you
- Enhance our offerings
You have the ability to manage your cookie settings via your web browser options or by using our cookie consent feature.
3. Utilization of Your Data
We employ the data we gather for these objectives:
- Provision of Services: For the facilitation of yacht rental operations, handling of reservations, and discussion with customers regarding their bookings
- Support for Clients: To address customer queries and provide aid when needed
- Transaction Processing: To carry out financial transactions and oversee invoicing
- Protection and Safety: To guarantee the integrity of our services and guard against deceit
- Promotional Activities: To forward to you promotional content and news updates (subject to your agreement)
- Enhancement of Website: To study usage trends and elevate the functionality of our internet site
- Adherence to Law: To fulfill legal obligations and conform to prevailing laws and edicts
4. Circulation and Revelation of Information
Our policy is against the sale, exchange, or rental of your personal data to unrelated parties. However, we might disclose your data under these conditions:
4.1 Vendors of Services
We may provide access to information to reliable outside service vendors that aid us in areas like: transaction processing; web hosting and maintenance; direct mail advertising; analytics and performance evaluation; client service.
4.2 Statutory Mandates
There are circumstances when we are mandated to unveil your data, including as a response to the legal process, court mandates, exigencies, or probes into alleged illicit acts or fraud.
4.3 Corporate Changes
Should we undergo a merger, acquisition, or asset sale, your personal data might be transferred as a constituent of that deal.
5. Data Security
To safeguard your personal data from unauthorized entry, changes, exposure, or eradication, we execute suitable technical and organizational precautions. These strategies consist of data encryption, protected servers, access control systems, consistent evaluations, and instructional programs for our workforce.
Nevertheless, it is important to acknowledge that no digital transmission or storage system is entirely impervious. We are unable to assure the complete protection of your personal data.
6. Data Retention
Your personal data is kept only for the duration necessary to accomplish the objectives it was gathered for or as mandated by legal requirements. Here are some common time frames:
- Charter bookings: 7 years (due to tax and legal obligations)
- Marketing communications: until you opt out or request deletion
- Website analytics: 26 months
- Customer support: 3 years following the last interaction
7. Your Rights and Choices
Your rights encompass the ability to request access, rectify, erase (as per legal stipulations), transfer your data, opt out of promotional messaging, and manage cookies. Should you wish to utilize these rights, please get in touch with us using the provided contact details.
8. Services Provided by Others
8.1 Google Analytics
Google Analytics is utilized for assessing the utilization of our site. You have the option to withdraw utilizing the Google Analytics Opt-out Browser Add-on.
8.2 Social Media
We may provide links to social media platforms which adhere to their own privacy protocols.
8.3 Payment Processors
Transaction processing is managed by third parties that are compliant with the PCI DSS standards.
9. International Data Transfers
Data we collect may be moved to, and processed in, nations besides Monaco. We enforce adequate measures in line with relevant privacy legislation.
10. Children’s Privacy
Individuals under the age of 13 are not the targeted audience of our services, and we refrain from purposely collecting their data. Should it come to your attention a child has submitted to us their information, we urge you to contact us promptly.
11. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy in response to new procedures or legal stipulations. Should there be an update, we will inform you by publishing the revised policy on our platform, sending an email to registered members, or announcing the notice on our website. By continuing to use our services after the revised policy’s commencement date, you are giving your consent to the modifications.
12. Contact Information
Should you need clarification regarding this Privacy Policy or our handling of data, feel free to reach out to us:
OpenUtilityPlatform — Privacy Officer
Port de Monaco
Monte Carlo 98000
Monaco
Phone: +377 93 10 63 00
Email: [email protected]
13. Compliance with Google Ads User Consent Policy
Our practices conform to the Google Ads user consent policy guidelines. You are permitted to adjust your preferences for cookies/tracking technology at any point using our cookie settings panel.